Notifications

We use GOV.UK Notify for handling all of our notifications including text messages to send the OTP during the 2FA process and email notifications to the applicant after any significant event.

To monitor activity or update any messaging templates you will first need a GOV.UK Notify account. Your local authority may already have an account. To find out more about Notify, check this page (coming soon) or contact bops-team@unboxedconsulting.com if you have questions.

List of BOPS notifications

  • Receipt notice mail notification

    This notification is sent when PlanX successfully posts the required JSON to create a planning application record in BoPS

    Validation notice mail

    This notification is sent when the planning application is made valid after there are no open validation requests

    Decision notice mail

    This notification is sent when the planning application has been determined

    The decision can be refused or granted which will determine the content of the email notification.

    Press notice mail

    This notification is sent to inform the applicant that the application needs a notice in the press.

    Site notice mail

    This notification is sent to inform the applicant that the application needs a site notice.

  • Validation change request mail

    This notification is sent when the officer requests a validation request change for the planning application. This is only sent after an application has been invalidated

    Description change request mail

    This notification is sent when the officer requests a description change for the planning application.

    Post validation request mail

    This notification is sent when a validation request is created after the validation stage.

    Cancelled validation request mail

    This notification is sent when an officer cancels a validation request. They are only able to cancel open validation requests.

    Validation request auto-closure mail (red line boundary)

    This notification is sent when a red line boundary change request has been automatically closed due to the applicant not responding to the request in time.

    Validation request auto-closure mail (description change)

    This notification is sent when a description change request has been automatically closed due to the applicant not responding to the request in time.

  • Updates are defined as:

    • Case has been assigned to you (assigned officer)

    • Response to validation request (assigned officer)

    • Response to post-validation request (assigned officer)

    • Case has been submitted for review (manager group)

    • Corrections requested on application (assigned officer)

    • Emails sent to assigned case officer or in the case of manager group to a group email which all managers are subscribed to

    • If no assigned officer when to be sent to assigned, email isn't sent

    • Officer should not get alerts for actions they take themselves

    Assigned to you notification

    Update notification

  • OTP SMS notification

    When the OTP delivery method is set to SMS, a user will receive a text message with their 6 digit code during the 2FA process.

    This SMS template is set up on GOV.UK Notify and the contents can only be changed from here.

    OTP mail notification

    When the OTP delivery method is set to email, a user will receive an email notification with their 6 digit code during the 2FA process.

  • Neighbour consultation letter copy

    This is sent to the planning applicant or agent and is a copy of the letter that was sent to people living near the planning site.