Notifications

Receipt notice mail notification

This notification is sent when PlanX successfully posts the required JSON to create a planning application record in BoPS

Validation notice mail

This notification is sent when the planning application is made valid after there are no open validation requests

Decision notice mail

This notification is sent when the planning application has been determined

The decision can be refused or granted which will determine the content of the email notification.

Press notice mail

This notification is sent to inform the applicant that the application needs a notice in the press.

Site notice mail

This notification is sent to inform the applicant that the application needs a site notice.

Validation change request mail

This notification is sent when the officer requests a validation request change for the planning application. This is only sent after an application has been invalidated

Description change request mail

This notification is sent when the officer requests a description change for the planning application.

Post validation request mail

This notification is sent when a validation request is created after the validation stage.

Cancelled validation request mail

This notification is sent when an officer cancels a validation request. They are only able to cancel open validation requests.

Validation request auto-closure mail (red line boundary)

This notification is sent when a red line boundary change request has been automatically closed due to the applicant not responding to the request in time.

Validation request auto-closure mail (description change)

This notification is sent when a description change request has been automatically closed due to the applicant not responding to the request in time.

Updates are defined as:

• Case has been assigned to you (assigned officer)

• Response to validation request (assigned officer)

• Response to post-validation request (assigned officer)

• Case has been submitted for review (manager group)

• Corrections requested on application (assigned officer)

• Emails sent to assigned case officer or in the case of manager group to a group email which all managers are subscribed to

• If no assigned officer when to be sent to assigned, email isn't sent

• Officer should not get alerts for actions they take themselves

Assigned to you notification
https://github.com/unboxed/bops/blob/main/app/views/user_mailer/assigned_notification_mail.text.erb

Update notification
https://github.com/unboxed/bops/blob/main/app/views/user_mailer/update_notification_mail.text.erb

OTP SMS notification

When the OTP delivery method is set to SMS, a user will receive a text message with their 6 digit code during the 2FA process.

This SMS template is set up on GOV.UK Notify and the contents can only be changed from here.

OTP mail notification

When the OTP delivery method is set to email, a user will receive an email notification with their 6 digit code during the 2FA process.

https://github.com/unboxed/bops/blob/main/app/views/user_mailer/otp_mail.text.erb

Neighbour consultation letter copy

This is sent to the planning applicant or agent and is a copy of the letter that was sent to people living near the planning site.

https://github.com/unboxed/bops/blob/main/app/views/planning_application_mailer/neighbour_consultation_letter_copy_mail.text.erb